Mon – Fri: 8am – 5pm
 Sat - Sun: Closed

Enrolment Information

Enrolling with us means that we are your main centre for accessing primary care services, including your GP. Enrolling also means that your visits are partially funded, lowering the cost to you.

To enrol, please complete the form on the right, and we'll get the enrolment documents to you straight away by email. Be sure to check your junk mail if they don't arrive soon.

If you don't have an email address, give us a call on 04 473 5181 and we'll get started that way.

Please complete all of the forms listed below and return them to us, ensuring that you have filled in all sections.

Our enrolment package includes registering with the patient portal Manage MyHealth and we encourage all patients to make use of this secure portal.

As part of enrolling process we will need to see Photo ID to verify your identity. Non-NZ residents will also need to provide evidence of eligibility to receive government subsidised funding. If you are unsure of your eligibility for funding please refer to the link Ministry of Health/Guide to eligibility.

We will contact you once your enrolment has been processed to arrange a first appointment.

Most general practice providers are affiliated to a PHO. Thorndon Medical Centre (a part of Wellington Medical Group) is a member of the Tu Ora Compass Health PHO

Enrol at Thorndon Medical


Click on a section to find related questions and answers

What is PHO?

Primary Health Organisations (PHO) are the local structures for delivering and co-ordinating primary health care services. PHOs work to bring together doctors,nurses and other health professionals (such as Maori health workers, healthpromoters, dieticians, pharmacists, physiotherapists, mental health workers andmidwives) in the community to serve the needs of their enrolled populations.PHOs receive a set amount of funding from the government to ensure theprovision of a range of health services, including visits to the doctor.

What is enrolling?

Enrolment is the process of confirming that you are eligible to access public funding for primary health care in New Zealand.

When you enrol, you are enrolling with a Primary Health Organisation who manage the distribution of primary care funding. By enrolling through us, we are allocated funds which enable us to provide you with discounted costs and access to other PHO funded services.

Our PHO is Compass Health.

What are the benefits of enrolling?

Enrolling gives you access to public health funding, so the primary reason is that it will be cheaper to come and see us.

Enrolling also means that you are part of the wider Compass Health network, which will give you direct access to a wide range of services that Compass Health and its partners provide.

  • You will receive subsidised consultations and have access to the range of external services that the PHO provides.
  • You will help us to better understand your health concerns and improve the service we provide for your family.
  • We can work with other services in the area to ensure that you and your family receive good quality healthcare.

Enrolment is voluntary. If you choose not to enrol you will still be able to visit any of our Doctors but will have to pay the full non-subsidised fee

Do I have to enrol?

No, you don't have to enrol in order to see us about your health. If you don't or can't enrol then you're considered a 'casual' patient and you'll need to pay the full cost of your consultation. If you need to see us because you've had an accident which will be covered by ACC then the amount you need to pay will be lower.

Who can enrol?

In order to enrol through us you need to meet the Ministry of Health's eligibility requirements. If you're not sure if you're eligible, get in touch with us and we can help.

What happens if I am not eligible to enrol?

Even if you are not eligible for funding you are still more than welcome to register with us. You will still receive the same high quality of care from our team; however you will be charged for any services we complete on your behalf, including paperwork and screening which may not be related to an appointment. If your status changes and you become eligible to enrol, please contact us and we will update your enrolment status.

How much does it cost to see us?

You can see our standard fees on our Fees page.

Our charges vary for other services, such as casual consultations, ACC visits, extended consults, minor surgery, prescriptions and practice nurse visits.

We will work with you to identify the funding assistance available in your specific situation.

When do I pay?

In most cases we ask that you pay for your consultation at the time of your visit. In some cases we may provide services on account by arrangement with one of our receptionists.

We do charge administration fees for unpaid accounts, and unpaid accounts are referred to external debt collection at your cost.

We will always do our best to communicate with you before this happens.

How can I pay?

We accept cash, cheques, EFTPOS and major credit cards (excluding American Express and Diners Club).

If you have an account you can also pay us by direct credit:

Thorndon Medical Centre


After Hours
Who can I see if the medical centre is closed?

When we're closed you have two options for receiving urgent medical care.

The Wellington Accident and Urgent Medical Centre in Mt Cook provides after hours medical care in a primary care setting, and includes a fracture clinic for ongoing care and follow up for broken bones.

You can also go the Emergency Department at Wellington Hospital, where your urgency will be assessed and you will be prioritised based on severity rather than arrival time.

Click on the options below to find out more information about each one.

Wellington Accident and Urgent Medical Centre

Tel: 04 384 4944

Address: 17 Adelaide Rd, Mount Cook, Wellington

Opening Hours: 8.00am - 11.00pm every day

Appointments are not required

Consultations at the AMC are not subsidised.

Wellington Hospital Emergency Department

General Enquiries: 04 385 5999

Address: Wellington Hospital, Riddiford Street, Newtown

Opening Hours: 24 hours a day - 7 days a week

Appointments are not required

Health Code of Rights
What are the Code of Rights for health consumers?

The Code of Rights establishes the rights of consumers, and the obligations and duties of providers to comply with the Code. It is a regulation under the Health and Disability Commissioner Act.

You can access the code of rights via the Health & Disability Commissioner website

Who can I talk to if I have any concerns?

If you have any concerns regarding your rights under the Code of Rights then please contact us using our secure enquiry form and we'll be happy to dicuss this with you.

We Can Help

Get In Touch

If you have a query or would like to make an appointment call us or fill out the form adjacent and we'll be in touch.

If your enquiry is urgent please contact us by phone.

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Mon – Friday: 8am – 5pm

04 473 5181